Support

NETWORK and/or PERMISSIONS issues


Log on to workstation with Logon ID that is having the problem

Go to Start Menu, Select Run

Key in the path to the Database folder, Click OK

Can you see the folder?
No - It is a Network connectivity issue
Yes - Continue

Do you see the Database files?

No - Send a print screen to  support@goldkeysolutions.com
Yes - Continue

Right-mouse-click on the Database folder and create a new Text Document Document created?

No - It is a Network Permissions issue
Yes - Continue

Delete the Text Document

Document deleted?
No - It is a Network Permissions issue
Yes - Send a print screen to  support@goldkeysolutions.com