TCA Tutorial

The latest version is:
9.0.8. C11

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Integration

LESSON 7: Concierge Staff

The Concierge Staff feature is there to help you manage your most valuable asset - your staff of Professional Concierges.

Concierge Staff

To add a new Staff Member the following fields are required:

Concierge Name - The name displayed in the title bar of the application. Should be First Name Last Name format eg. Jane Smith.

Initials - The initials are used to identify who added information to a Logbook entry. Initials must be unique

User Profile - This is the Logon Name to allow the Concierge to access the Concierge Assistant. Our recommendation is that you use the same name used to logon to your network.

The remaining information is optional:

Message Group(s) - We use Message Groups to enable you to send a message to a group of staff members.

Job Title - We use the job title to print the valediction on the confirmation forms and selected guest reports. If the job title is missing we print the words "Concierge Services" in its place.

Authorized to Maintain the Concierge Manager: - this checkbox, when checked, allows the staff member access to the "Administration" tab of the Concierge Assistant. In addition, the staff member will be able to purge/delete Logbook, Event and Archive entries using the Maintenance Program.

Status of this Concierge Staff Member is Inactive: - this checkbox, when checked, flags the staff member as inactive. This status prevents messages sent to "All Concierges" from being sent to this staff member. You should set this status when the staff member is on vacation.

Can ONLY Access Restricted Log Book Types: - this checkbox, when checked, restricts the staff member access to Restricted Logbook entries only.

Message Groups
To add a new Message Group simply key the Group Name into the Message Group field. ; Press Enter or click on Add Group and you have a new Message Group.

Message Groups

If you do not like a particular Message Group name you may change it by selecting the original Message Group and keying the new description of the message group into the "Replace With" field. When you change this field the Add button changes to a "Replace" button. Press the "Replace" button and all Staff entries using this code will be updated with the new Message Group.

To delete a Message Group you select the group to be deleted and press the Delete button. If no Staff members are coded with this Message Group the group will be deleted.