PROPERTY MANAGEMENT SYSTEM (PMS)
Data is extracted from the PMS into the Profile and Logbook components of The Concierge Assistant.
Having this information in CA facilitates guest interaction.
Some of the elements that can be imported in the CA Profile piece are:
Rewards Number, Last Name,
Title, First Name, Name Suffix, Address Line 1, Address Line 2, City, State, Postal Code, Country,
Home Phone, Business Phone, DNU Home Address Flag, Confirmation Number, Reservation Date, Arrival Date,
Number in Party, Number of Nights, Rate Code, Rate Basis, Market Segment, Number of Rooms,
Special Request Code, First Stay Flag, Special Occasion Codes, Children's Ages,
Special Interest Codes, Email Address, etc.
Your customer enters their requests into your website and through our interface, open logbook entries are created in CA. This process significantly improves guest services and efficiency by reducing the need to re-enter information, eliminating data entry errors and the possible loss of transactions.
Our seamless two-way interface with Open Table provides staff members the ability to book and confirm restaurant reservations by entering the required information only once into The Concierge Assistant - the interface does the rest. This is a great time saver for both the property and the Concierge or Guest Services team.
This integration basically makes all transactions through a touch screen from the customer's unit.
It automatically creates a logbook entry in CA and notifies the Concierge through the messaging system,
who can in turn confirm to the owner/guest once the request is completed.
If the Concierge or Guest Services staff recommends a Restaurant or Service this is automatically updated
in the Touch Screen.
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