Gold Key Solutions Concierge Assistant

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FEATURE AND BENEFITS:

1.  It eliminates the manual "big red" logbook
    a.  It has an automated logbook, with custom formats for ease of entry
    b.  It eliminates the need for manual notes and sticky post-its
    c.  It eliminates the problems of requests being lost between work shifts
    d.  It takes a few minutes to update rather than hours of manual entries

Logbook

2.  Eliminates the Rolodex
    a.  Has a centralized database for contacts - all concierges see the same information
    b.  The contact database is easy to set up and to maintain
    c.  A master phone directory is easily accessed by name or by category

Contacts

3.  It eliminates the need for the stacks of resource books

4.  It eliminates the white board
    a.  It has a digital white board using multiple font colors

5.  Acts as an internal message center
    a.  It provides "instant messaging"
    b.  It allows scheduled reminders and alarms
    c.  It sends messages between concierges

Messages

6.  It links to the internet with all of your favorite websites

7.  Strong management tool to evaluate and control employees performance
    a.  Chef Concierge can insure that high service levels are maintained
    b.  Create management reports on productivity

8.  It will maintain customer profiles - to provide better service to returning customer
    a.  Keep guests address, telephone and credit card information
    b.  Keep track of the guests likes and dislikes

9.  The system was designed and created with extensive concierge input to meet their needs

10.  State of the art software already proven and virtually bug free
    a.  Software is easy to set up and maintain
    b.  Very user friendly
    c.  In operation since 1999

11.  On-line tutorials
    a.  Easy to understand training and instructions
    b.  Video Lessons

12.  Assistance with conversion from manual system to new system is available
    a.  Contact data input and updates are available for initial set-up

13.  Makes the concierge desk more efficient
    a.  Increases productivity
    b.  Increases customer satisfaction
    c.  Increases gratuities for concierges

14.  Quotes from concierges that are using the system
    a.  "When dealing with management I look smart"
    a.  "Better communication among concierges between shifts"
    b.  "The system makes us look good"
    c.  "Really easy to use"
    d.  "Gives everyone a heads up"
    e.  "No more passing the buck"
    f.  "Great system for high maintenance customers"
    g.  "It helps me remember all the details"

See a Demonstration
Info in Spanish