Gold Key Solutions Concierge Assistant

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WHAT IS THE CONCIERGE ASSISTANT?

Concierge at Desk

The Concierge Assistant® is the single source for virtually all the information you need to communicate successfully with your guests or customers. It allows Guest Services, Sales, Housekeeping, AYS and other departments to share consistent, accurate information with a guest or other staff members in real time. All communication barriers will be eliminated and it will not matter which shift, which day, who is off or who is working. When a guest asks about a request made, every staff member will be able to give them the correct status immediately.

The Concierge Assistant is a comprehensive software solution, designed with Concierges, Managers and other Guest Services staff, which enhances customer service, raises the level of professionalism and improves operating efficiencies throughout the entire property.

Itinerary

The program is user friendly and can be installed on any computer in the hotel with a variety of security configurations. The software is Visa CISP Compliant.

Reports